Service and maintenance
We built the machines, so our technicians know the construction rather than working from a manual. And we service other makes too — most of what goes wrong with a metal detector is not brand-specific.
Preventive service
Mechanical inspection, seal and gland checks, belt and roller condition, reject mechanism function and electrical safety.
Calibration and validation
Verification against the critical limits in your HACCP plan, with a written report. More →
Breakdown and fault finding
False rejects, instability, moisture ingress or total failure. We often narrow the cause down over the phone before travelling.
Service agreement
Fixed visit frequency matched to your test protocol and audit requirements.
Retrofit and modernisation
New detector head in an existing conveyor, new reject or new control panel — often cheaper than a new machine.
Yes, we service equipment we did not build
There is no good reason for a food producer to hold three service agreements because they happen to own three brands of detector. The physics is the same, the failure modes are the same, and the documentation an auditor wants is the same.
We calibrate and service other manufacturers' metal detectors and issue the same written report. What we cannot always do is supply another manufacturer's proprietary spare parts — in that case we will tell you plainly rather than keeping your line down while we try.
Book a technician
Describe the equipment and the symptom. If it is urgent, call instead — we answer the phone faster than the form.
Service: +45 96 66 30 60
Switchboard: +45 96 66 30 60
Email: service@detectronic.com