Our unique Service Exchange Concept
This is a Detectronic concept, not an industry standard. When an electrical fault occurs, you do not wait for a repair. The complete control unit is swapped for a working one — in under three minutes — and the faulty unit comes back to us afterwards.
It is the difference between a line that restarts before the shift ends and one that does not.
Replace first, diagnose afterwards
Fault occurs
An electrical fault on the detector stops the line or makes it unreliable.
Unit is replaced
The complete control unit is swapped for a working one. On the 607TD this takes under three minutes.
Production restarts
The line runs again. No waiting on a diagnosis, a part or a technician's travel time.
We analyse and repair
The faulty unit is returned to Detectronic for analysis and repair — or repaired locally by your distributor or partner.
The cost of a stopped line is not the repair
On a food production line, a detector fault does not just cost the fix. It costs the shift. Product that has run since the last passed test may have to be held, the packing line backs up, and if the detector is a critical control point you cannot simply carry on without it.
Conventional service means a technician travels, diagnoses, orders a part and returns. Our Service Exchange Concept removes three of those four steps from the critical path.
Fast replacement
Fast replacement of control units. No waiting for a repair before you restart.
Predictable service cost
Predictable service spend and reduced production losses, instead of an unplanned emergency and whatever it happens to cost.
Quick dispatch worldwide
Support from the Detectronic service team and from local partners, wherever the machine is installed.
Talk to us about it
The Service Exchange Concept applies per installation. Tell us which machines you run and where they are, and we will tell you what it covers for your equipment.
Service: +45 96 66 30 60
Email: service@detectronic.com
Have the serial number to hand if you can — it is on the rating plate on the detector head.